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Client Technical Support with fluent French and English

13 Фев 2018 | Показана 351 пъти

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  • JOB DESCRIPTION
  • Position (Job title):
    Client Technical Support with fluent French and English
  • Position profile:
    Administration,  IT & telecommunications
  • Ref. No:
    CTSF
  • Responsibilities:
    At HRS Staffing, we believe the right job can transform a person's life and the right person can transform a business. We're passionate about connecting our candidates with the right job for them. You are no exception!

    Our newest client that is now entering the Bulgarian market provides a host of world class services, including customer relationship management and back office support.

    Become part of one of the biggest American companies that has more then than 50,000 employees in 73 locations across the globe.

    Client Technical Support with fluent French and English

    Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of Imaging products. Answers questions about installation, operation, configuration, customization, and usage of assigned products. Responsible for following defined policies & procedures (e.g. verifies warranty entitlement, etc.). Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementation.

    Responsibilities

    • Responds to customer technical issues related to hardware and networking via e-mail/chat, online, social media or phone;
    • Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts;
    • Applies Diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures;
    • Documents problems in the support solution database for diagnostics and solution implementation;
    • Advises customers within procedural guidelines to ensure a complete solution to their technical or service questions;
    • Identifies, researches and provides input on unique or recurring customer problems;
    • Monitors and tracks issues to ensure accurate resolution;
    • Escalates more complex customer technical issues to senior level support.
     
  • Requirements:
    Requirements

    • High School graduate or University student;
    • Professional Experience in multinational environment;
    • Problem solving and troubleshooting skills;
    • Prior Customer Service experience is a plus;
    • Fluency in French and English.

    Soft Skills

    • Positive Attitude;
    • Customer Service Oriented;
    • Excellent Written Communication Skills in English;
    • Initiative, Ability to Prioritize.

     
  • The offer is valid for the following cities:
    Sofia
  • Job status:
    Пълен работен ден
  • Job type:
    Постоянна
  • The company offers:
    We offer a challenging role including

    • Continuous learning and technical training provided;
    • Great opportunity for professional development in the IT field;
    • A chance to be part of a newly formed team;
    • Competitive remuneration package.

    Social benefits

    • Additional health insurance (incl. dental care);
    • Sports card – Multisport;
    • Food vouchers (value of 60 BG);
    • Standart working hours.
     
  • Documents for application:
    CV


  • Deadline for application:
    13/03/2018
  • Company name: HRS Bulgaria

    Industry/business sector: Consulting

    Additional information: At HRS, we believe the right job can transform a person's life and the right person can transform a business. We're passionate about connecting our candidates with the right job for them. The extensive experience in the human resources industry under our belt has given us valuable insights and an extensive knowledge of the corporate cultures and thus enabled us to locate the best candidates for our clients.

    Mailing address: гр. София 1612 ул. Юнак 11-13

    Е-mail: jobs@hrs-bg.com

    Telephone number: 02/4191414

    MORE ON THIS COMPANY IN: Форума, Съдържанието на сайта, Capital.bg, Dnevnik.bg

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