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TECHNICAL SUPPORT SPECIALISTS with FRENCH/GERMAN and ENGLISH

13 Апр 2018 | Показана 237 пъти

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  • JOB DESCRIPTION
  • Position (Job title):
    TECHNICAL SUPPORT SPECIALISTS with FRENCH/GERMAN and ENGLISH
  • Position profile:
    IT & telecommunications,  Engineering,  technology,  Consultancy
  • Responsibilities:
    LUGERA is an international human resources agency present in 9 countries. 

    For a new Bulgarian office of one of our clients – a global BPO leader that specializes in Customer Care, Technical Support and Back Office Support, LUGERA Bulgaria team is currently looking for positive, open-minded, self-motivated and goal-oriented specialists to join the new team of professionals on the position of 

    TECHNICAL SUPPORT SPECIALISTS with FRENCH/GERMAN and ENGLISH
      
    As a technical support specialist (1st level) your mission will be to offer technical support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.

    KEY JOB RESPONSIBILITIES:
    - Talks to customers over the phone, email, online chat or social media to identify and resolve technical problems and troubleshooting;
    - Maintains and updates customer information as necessary;
    - Calmly attempts to resolve technical related issues;
    - Escalates tasks to supervisor when necessary and appropriate;
    - Tracks call-related information for reporting purposes;
    - Provides feedback reports on call issues.

    JOB REQUIREMENTS:
    - Excellent FRENCH / GERMAN language - spoken and written (at least C1);
    - Very good English (at least B2); 
    - University degree, technical education is a big advantage;
    - Customer service experience or technical support (incl. phone related) is a plus; 
    - Technical knowledge of hardware, data storage, operating systems, software applications, peripheral devices and external connectivity is big advantage; 
    - Familiarity with MS Office (Word, Excel);
    - Eager to learn and develop; 
    - Excellent communication skills; 
    - Calm and confident, with positive attitude, team player.

    JOB OFFER:
    - Attractive salary;
    - Additional health insurance;
    - Food vouchers; 
    - Sports card;
    - Working time: from Monday to Friday (only daily shifts);
    - Transport allowance.

    OTHER BENEFITS:
    - Individual career development opportunity;
    - Professional training programs;
    - Access to innovative technologies and best practices;
    - Teambuilding events;
    - Collaborative working environment in a new team of highly skilled, positive and motivated people.

    * Start: May 2018
    * Recruitment process:
    First interview + Language validation --> Second interview + basic technical test --> Job Offer

    If you are interested in this position, please send us your recent resume in English. 
    Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality. 
    Licensed by MLSP with № 2060 on 17.06.2016
     
  • Experience on a similar position:
    1 год.
  • The offer is valid for the following cities:
    Sofia
  • Job status:
    Пълен работен ден
  • Job type:
    Постоянна
  • Salary:
    2000-2500 BGN
  • Documents for application:
    CV
    Снимка


  • Deadline for application:
    30/04/2018
  • Company name: LUGERA - The People Republic

    Industry/business sector: HR

    Additional information: LUGERA is named after the initials of the first names of its founders - Lubos, Gerard and Rasto. As an international human resources agency, we are present in Armenia, Croatia, Czech Republic, Netherlands, Poland, Romania, Slovakia, Ukraine and Bulgaria. Fast, smart and enthusiastic, we deliver effortless service unconditionally. We provide search and selection, personnel leasing, payroll and HR administration. Our focus is on two things: results for the customer and care to the candidate.

    Е-mail: polina.grigorova@lugera.bg

    Telephone number: +359877595668

    MORE ON THIS COMPANY IN: Форума, Съдържанието на сайта, Capital.bg, Dnevnik.bg

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