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IT Administrator

21 Фев 2020 | Показана 3776 пъти


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  • Позиция:
    IT Administrator
  • Задължения и изисквания към кандидатите:
    Position Title: IT Administrator
    Duty Station: IOM Sofia, Bulgaria
    Classification: Ungraded contract
    Type of Appointment: Hourly contract, 2 hours per day/flexible working time
    Estimated Start Date: As soon as possible
    Closing Date: March 5th, 2020

    Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. The International Organization for Migration (IOM) is committed to the principle that humane and orderly migration benefits migrants and society. As the leading international organization for migration, IOM acts with its partners in the international community to: assist in meeting the growing operational challenges of migration management; advance understanding of migration issues; encourage social and economic development through migration, and; uphold the human dignity and well-being of migrants.

    In Bulgaria, IOM is focusing on responding to the current migration situation in the country, in support of the Bulgarian Government and in cooperation with all other agencies involved.

    Context: Under the direct and overall supervision of the Head of Office (HoO) in Sofia, Bulgaria and in close coordination with regional ICT officer, ITC in Headquarters (HQs) and manila, the successful candidate will be accountable and responsible for coordinating the Information Technology component of all IOM operations under the purview of the IOM Bulgaria.

    Core Functions / Responsibilities:

    1. Provide IT support for IOM Bulgaria project related activities.
    2. Coordinate IT needs and interventions with project managers and heads of units to support IOM activities.
    3. Suggest plan for the implementation of IT infrastructure changes; install systems, network components and software; suggest best technical solutions in order to achieve programmes/projects standards and objectives.
    4. Monitor systems and networks (LAN, WAN) and perform essential maintenance such as server controls, data integrity tasks (back-up, disk space etc). Install and update hardware and software.
    5. Plan and organize the installation, operation and administration of security for the various system and network components, including protection against viruses, access to Internet, implementation of IT disaster recovery services.
    6. Monitor and identify major gaps and provide recommendations to address any associated risks to minimize downtime and maximize effective utilization of organizational IT resources.
    7. Implement in-house information systems and  communication infrastructure to support day-to-day operations. Support the implementation of IOM's corporate applications such as MiMOSA, PRISM and Intranet.
    8. Bring to the attention of the HoO relevant aspects in order to ensure the Mission’s adherence to IOM ITC standards and policies, in particular with regards to hardware, network systems, IT security, software licensing, telecoms and IT Procurement.
    9. Maintain the office's ITC inventory for hardware and software, including regular updates to the technical documentation of IT networks.
    10. Provide ITC assistance and/or training to all end users to ensure productive use of the IT and telecommunications resources.
    11. Maintain relationship with local IT partners, suppliers and providers. Make recommendation to HoO and RMO in view of optimizing IT performance of the IOM Bulgaria.
    12. Perform other related duties as may be assigned.

    Required Qualifications and Experience


    • Bachelor degree in Computer Science or, alternatively, an equivalent combination of related education and professional experience;
    • Demonstrated proficiency with Microsoft Office applications.


    • Minimum six years of experience years of experience on implementation and administration of Microsoft Windows network environment (LAN/WAN), messaging systems, backup and recovery systems and first level network/desktop support;
    • Extensive knowledge in managing and supporting multi-site IT Infrastructure and Application services: Windows Active Directory and Messaging Systems, TCP/IP, Telecoms, Network Protocols, Cisco devices, VPN, VoIP, O365, Antivirus Software and utilities.


    Fluency in English and Bulgarian is required.

    Required Competencies

    The incumbent is expected to demonstrate the following technical and behavioural competencies


    • Accepts and gives constructive criticism
    • Follows all relevant procedures, processes, and policies
    • Meets deadline, cost, and quality requirements for outputs
    • Monitors own work to correct errors
    • Takes responsibility for meeting commitments and for any shortcomings

    Client Orientation

    • Identifies the immediate and peripheral clients of own work
    • Establishes and maintains effective working relationships with clients
    • Identifies and monitors changes in the needs of clients, including donors, governments, and project beneficiaries
    • Keeps clients informed of developments and setbacks
    Continuous Learning

    • Contributes to colleagues' learning
    • Demonstrates interest in improving relevant skills
    • Demonstrates interest in acquiring skills relevant to other functional areas
    • Keeps abreast of developments in own professional area


    • Actively shares relevant information
    • Clearly communicates, and listens to feedback on, changing priorities and procedures
    • Writes clearly and effectively, adapting wording and style to the intended audience
    • Listens effectively and communicates clearly, adapting delivery to the audience

    Creativity and Initiative

    • Actively seeks new ways of improving programmes or services
    • Expands responsibilities while maintaining existing ones
    • Persuades others to consider new ideas
    • Proactively develops new ways to resolve problems

    Leadership and Negotiation

    • Convinces others to share resources
    • Actively identifies opportunities for and promotes organizational change
    • Presents goals as shared interests
    • Articulates vision to motivate colleagues and follows through with commitments

    Performance Management

    • Provides constructive feedback to colleagues
    • Identifies ways for their staff to develop their abilities and careers
    • Provides fair, accurate, timely, and constructive staff evaluations
    • Uses staff evaluations appropriately in recruitment and other relevant HR procedures
    • Holds directly reporting managers accountable for providing fair, accurate, timely, and constructive staff evaluations

    Planning and Organizing

    • Sets clear and achievable goals consistent with agreed priorities for self and others
    • Identifies priority activities and assignments for self and others
    • Organizes and documents work to allow for planned and unplanned handovers
    • Identifies risks and makes contingency plans
    • Adjusts priorities and plans to achieve goals
    • Allocates appropriate times and resources for own work and that of team Members


    • Masters subject matter related to responsibilities
    • Identifies issues, opportunities, and risks central to responsibilities
    • Incorporates gender-related needs, perspectives, and concerns, and promotes equal gender participation
    • Persistent, calm, and polite in the face of challenges and stress
    • Treats all colleagues with respect and dignity
    • Works effectively with people from different cultures by adapting to relevant cultural contexts
    • Knowledgeable about and promotes IOM core mandate and migration solutions


    • Actively contributes to an effective, collegial, and agreeable team environment
    • Contributes to, and follows team objectives
    • Gives credit where credit is due
    • Seeks input and feedback from others
    • Delegates tasks and responsibilities as appropriate
    • Actively supports and implements final group decisions
    • Takes joint responsibility for team's work

    Technological Awareness

    • Learns about developments in available technology
    • Proactively identifies and advocates for cost-efficient technology solutions
    • Understands applicability and limitation of technology and seeks to apply it to appropriate work

    Resource Mobilization

    • Establishes realistic resource requirements to meet IOM needs


    • Establishes realistic resource requirements to meet IOM needs
    • Anticipates and prepares response to changing IT needs of the relevant organizational unit
    • Delivers optimal IT solutions within defined resource parameters
    • Correctly applies knowledge of specialized IT disciplines


    1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

    2. Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable.

    How to apply:

    Interested candidates are invited to submit their applications (Cover Letter and CV in European Format) in English, to iomsofia@iom.int email address, quoting the vacancy notice by March 5th, 2020  at the latest, referring to this advertisement. Only shortlisted candidates will be contacted.

    Posting period: From January 21st, 2020 to March 5th, 2020

  • Населено място:
  • Тип заетост:
    Постоянна заетост
  • Работно време:
    Непълен работен ден
  • Работна сфера:
    IT & telecommunications
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