IT Service Assurance and Process Management Trainee

Do you want to become a part of the big world of the telecommunications sector? If you are looking for a proper internship with real tasks and challenges to help you find the balance between the theory learned at the university and the practice in large companies - Hub by Yettel gives you a chance to get this opportunity. 

 

Get ready for a unique 12-month journey, starting this November!    

 

Role Overview:
IT Service Assurance and Process Management Trainee will perform analysis for network performance Key quality indicators and customer complaints, where the aim is to be able to report service-related indicators that are reflecting the real customer experience using Yettel network and having in-depth analysis for customer complaints.

 

Your responsibilities will be:
•    Analysis of the network raw data we have, understanding it, and organizing it if needed.
•    Discussing with the experts in the field to decide how Key quality indicators can be created depending on the data we have.
•    Implementing the network quality indicators and extracting meaningful reports.
•    Automating the report generating
•    Analysis of customer complaints to be able to have a deep through analysis of them 
•    Automating customer complaints report that will be generated on regular base.  
 
 We expect from you:

•    Student/Graduating in Telecommunication, Information Technology, computer or data science or equivalent to those.
•    Basic knowledge in SQL is preferred 
•    Great commands in MS Office (Excel, Word, PowerPoint)
•    Very good understanding in English – spoken and written
•    Attention to the details and accuracy 
•    Willing to learn and work in a very dynamic, result-oriented team
•    Willing to learn about telecom business

Our offer:
•    12-months full time, paid labor contract as part of our internship program 
•    Full benefit package
•    Engaging work environment where we work and have fun
•    Professional team, where you can learn, try new things and add value
•    Flexible working time
 
Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality and in compliance with applicable law regarding personal data protections.