Turkish Speaking Call Centre Agent

London-based company looking to hire a Turkish speaking Call Centre Agent to work from home (remote role)

Summary of Responsibilities

Represents the company in all customer contacts, gives the best service via calls and emails and as a part of excellent customer service builds retention with customers, makes them feel welcome and special, ensures that they are enjoying fully their gaming experience.

• Builds and maintains relationships with existing and new customers.
• Helps customers with all their enquiries.
• Clarifies platforms’ Terms and Conditions when it is needed.
• Explains how to use platform games and services.
• Assists customers with ongoing marketing campaigns.
• Helps out Payments & Fraud agents in upholding the security of the company and prevents fraudulent activities.
• Escalates and follows up customer cases when needed.
• Works closely with other departments to handle customer queries.
• Calling daily new registered customers to welcome them to the brand.
• Customer satisfaction calls to make sure that the customers remain engaged with our platform.

Person Specification

• Bulgaria based (all cities suitable)
• Turkish speaker (verbal and written)
• Excellent communication skills
• Customer oriented
• Basic skills in Microsoft Tools
• Team player

What you will receive:

• Salary + Bonus
• 35 days annual leave
• No weekend shifts
• Fully paid training
• Work from home