Head of Shared Service Center with German

Established in 2014, MNKnowledge is a bespoke consultancy specializing in tailor-made knowledge-share, talent development, and strategic business solutions. Driven by a team of over 30 highly skilled consultants—including industry experts and academic professionals—we act as a long-term strategic partner to our clients.

While we possess deep roots in technology, we have expanded our footprint significantly into the financial and accounting sectors. Today, MNKnowledge is a trusted consultant to numerous market leaders in Bulgaria, supporting them in navigating complex environments, operations, and process optimization. Our deep knowledge of the local landscape allows us to deliver specialized upskilling, talent mapping, and operational consultancy that bridges the gap between technology, finance, and accounting excellence.

For one of our clients — a major European retail group establishing a new Shared Service Center in Accounting in Sofia — we are looking for an accomplished leader to take on the role of Head of Shared Service Center.

This is a rare, ground-floor opportunity: you will build and shape a brand-new nearshoring organization from day one — from the physical workspace to the strategy, the team, and the culture — as the central accounting hub serving multiple business units and companies across the group. 

About the Rolе

As Head of the newly established Shared Service Center, you will carry full responsibility for the strategic and organizational development of the nearshoring location in Sofia. This includes shaping the organization, developing talent, and driving long-term planning. You will lead transition and ramp-up activities, steer internal and external communication, and ensure close alignment with key stakeholders throughout the change process.

Your Responsibilities

• Lead the end-to-end creation of the new workspace — from design through final fit-out to office launch
• Develop and implement a long-term strategy for the center, aligned with the overarching goals of the group
• Manage service level agreements (SLAs) with the country organizations and act as the primary point of contact for country management on all SLA topics
• Build and maintain strong relationships with senior internal stakeholders, including the CFO and division heads
• Support the creation and execution of ramp-up and transition roadmaps
• Set clear goals for talent development and fill key leadership positions to drive the center's agenda
• Act as a coach for process leads, supporting their success as “first among equals” within their teams
• Create and promote a strong team spirit across the center
• Own the definition and implementation of the center's overall management and administration
• Represent the organization to external partners, including auditors and authorities

Your Profile

• 10–15+ years of management experience with proven success in managing global business processes
• Previous experience as Head of SSC / GBS
• Hands-on experience with shared service center transitions
• Strong strategic drive and motivation to build and develop a new organization
• Genuine enjoyment of motivating and developing people
• Excellent command of German, English, and Bulgarian

What Is Offered?

• Personal educational budget and regular trainings
• Foreign language classes and international training opportunities
• Library with physical books and online materials
• 25 days of paid vacation
• Attractive social package: additional health and life insurance, transport allowance, sports card, and more
• Flexible working time
• Modern, cozy office next to a park, with underground parking, snacks, fruit, and beverages

Interested?

If you are ready to build something from the ground up, we'd love to hear from you. Apply with your CV in English or German. 

All applications will be treated with strict confidentiality. Only short-listed candidates will be contacted.